HomeTalkStack AI Security Policy Overview

TalkStack AI Security Policy Overview

  • On-Prem LLM Deployment Security: Prioritizing secure implementation of on-premise LLMs with specialized infrastructure, access controls, and continuous monitoring to meet enterprise-grade security standards.

  • Operational Integrity: Guaranteeing high uptime and seamless performance, facilitated by team collaboration to deliver a superior online experience for our users.

  • Data Resilience: Implementing strong encryption for off-site Azure backups, complemented by frequent recovery testing, to ensure data integrity and availability.

  • Strategic Recovery Planning: Conducting comprehensive Business Impact Analysis to inform our Business Continuity Plan, with clearly defined Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) for rapid service restoration.

  • Incident Handling: Adapting the NIST Incident Response Lifecycle, including Preparation, Detection and Analysis, Containment, Eradication, Recovery, and Post-Incident Activity, to manage security events effectively and refine ongoing security processes.

  • Global Data Infrastructure: Leveraging geographically diverse data centers to maximize the reliability and availability of our services.

  • Security Architecture: Ensuring vigilant security with continuous infrastructure monitoring, vulnerability scanning, and stringent network controls in our dedicated Virtual Private Cloud (VPC).

  • Proactive Defense: Maintaining the highest security standards through regular system updates, automated vulnerability scanning, and patch management to preemptively address security threats.

  • Advanced DDoS Safeguards: Utilizing Cloudflare’s robust mechanisms to mitigate Distributed Denial of Service attacks, ensuring service resilience.

  • Development Lifecycle Security: Embedding security protocols into the heart of our product development cycle, reinforced by developer training, automated code reviews, and periodic penetration testing.

  • Encryption Excellence: Utilizing industry-standard encryption protocols to secure data in transit and at rest, ensuring the confidentiality and integrity of session cookies and backups.

  • Access Governance: Enforcing strict role-based access controls to regulate data access and maintain a secure data environment.

  • Regulatory Compliance and Certifications: Demonstrating our commitment to security standards through attaining SOC2 certification and compliance with the ISO 27001 framework.

  • Workforce Security Awareness: Conducting regular security awareness training for all staff to cultivate a robust security-minded corporate culture.

  • Endpoint Security: Safeguarding endpoint devices with comprehensive Data Loss Prevention, Antivirus, and malware detection capabilities, all centrally managed via a Mobile Device Management (MDM) system.

  • Employment Vetting: Ensuring the reliability of our team through thorough background checks for all new middle and senior-level hires.

  • Business Continuity Assurance: Supporting our cloud-based and on-premise operations with a thorough Business Continuity Plan, ready to address any unforeseen disruptions.

  • Privacy Commitment: Strictly adhering to data protection and privacy regulations, including GDPR, with transparent consent protocols, data management procedures, and the safeguarding of user rights.

  • Global Data Transfer Compliance: Guaranteeing that our data handling practices meet the specific data protection requirements of different countries, ensuring compliant international data transfers.

  • Transparent Data Processor Role: Clearly outlining TalkStack AI’s role and responsibilities as a Data Processor, including data access policies, breach notification processes, and the facilitation of data portability and erasure requests.

  • Sub-Processor Oversight: Implementing a transparent process for handling user complaints and maintaining a detailed list of GDPR-compliant sub-processors.

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